If you know anything about my wife, you know that every time we drive by a Wal-Mart, she places her hand over her heart! Well, maybe not EVERY time but seriously, Wal-Mart holds a special place in our heart. Why Wal-Mart? I’ll get to that in a moment.
Growing up in Northwest Montana, we were not privileged to have a Wal-Mart in our town. In fact, Wal-Mart did not have a presence in Montana until 1992. By then, I was in my sophomore year of college. No, we had the utmost “privilege” of shopping at the only other “mart” that was in town. Yes – we suffered by shopping at Kmart. I guess I should say my mother suffered while shopping at Kmart. I do not have fond memories of Kmart for several reasons. First, every Kmart I have ever been in has something like 37 registers with only three of them open for service. Usually, one stands about seven deep in line just dreaming about another one of the multiple registers being open for service! Second, I do not believe the words “customer service” and “Kmart” were ever found in the same sentence (until now). I have never had the privilege of actually finding a Kmart associate to help me in the department that I am aimlessly wandering in the unfruitful search for an item. One must traverse their way halfway across the store to hopefully spy a Kmart associate. However, this is not the worst of it. When you do find one and ask for the item you are looking for, the conversation goes something like this: